Get the drama back on the screen
Book and track repairs for your protected devices below. Or, if you have a problem with your Sky equipment, call us free on 0800 561 4538* (even if you're not a Sky Protect Plus customer).
Help & Support
COVID-19 Update We’re continuing to provide thousands of repairs and replacements every day. The safety of our customers and engineers is important to us, so we're continuing to monitor the situation and taking the correct precautions by following the latest Government guidelines.
If you, or a member of your household have symptoms of COVID-19 or awaiting PCR test results, please book a repair when the recommended self-isolation period due to infection is over. For the most up to date advice for self-isolating please visit the NHS website.
Don’t forget, it’s quick and easy to book, track and manage your claim online in My Account
If you can‘t find the answer to your question here, please call our dedicated UK helpline on 0800 561 4457.
(Calls may be recorded and monitored for quality and training purposes. Lines open 8am – 8pm 7 days a week.)
For details of how to contact us by post or email, please see our contact page.
How can I get another copy of my Sky Protect documents?
For another copy of your documents, please give us a call on 0800 561 4457. Calls may be recorded and monitored for quality and training purposes.
What are the Terms and Conditions of my policy?
For our latest product, please read these terms and conditions.