Get the drama back on the screen
Book and track repairs for your protected devices below. Or, if you have a problem with your Sky equipment, call us free on 0800 561 4538* (even if you're not a Sky Protect Plus customer).
Repair your Sky equipment
Call 0800 561 4538*
*Calls may be recorded and monitored for quality and training purposes.
Help & Support
COVID-19 Update We’re continuing to provide thousands of repairs and replacements every day. The safety of our customers and engineers is important to us, so we're continuing to monitor the situation and taking the correct precautions by following the latest Government guidelines.
If you, or a member of your household have symptoms of COVID-19 or awaiting PCR test results, please book a repair when the recommended self-isolation period due to infection is over. For the most up to date advice for self-isolating please visit the NHS website.
Don’t forget, it’s quick and easy to book, track and manage your claim online in My Account
If you can‘t find the answer to your question here, please call our dedicated UK helpline on 0800 561 4457.
(Calls may be recorded and monitored for quality and training purposes. Lines open 8am – 8pm 7 days a week.)
For details of how to contact us by post or email, please see our contact page.
I’d like to leave feedback
Your feedback helps us to give you a better service. So please let us know what you think of Sky Protect Device Insurance.
I’d like to make a complaint
We’re sorry we haven’t met your expectations. Please contact us to make a complaint.
For information about our complaints process, please read our complaints handling document.
I’d like to cancel my Sky Protect Device Insurance policy
We’re sorry you’re thinking of leaving us. To cancel your policy, use the details on our contact us page.
For details of your cancellation rights please see your terms and conditions:
Terms and Conditions for policies purchased after February 2022
Terms and Conditions for policies purchased after July 2017
Terms and Conditions for policies purchased before July 2017
My offer reference number isn't working
Check the postcode
Please use the postcode as it‘s written on your letter. If this is incorrect, use it for now and update your details once you’ve logged in.
Check the unique reference
As a rule, the first three or four characters of your unique reference can be letters or numbers. The last seven characters are always numbers. If you’re sure the numbers and letters are correct, try entering your reference with and without the space.
Check it’s officially from Sky
Your unique reference for Sky Protect Device Insurance will be on a letter clearly branded with the Sky Protect Device Insurance logo. If your letter doesn’t have the Sky Protect Device Insurance branding, it’s not an official letter from us.
If you're still having problems, please call us on 0800 561 4457. Calls may be recorded and monitored for quality and training purposes.
I have received a suspicious call or letter
If you‘re concerned about mail or phone calls you’ve received from someone claiming to be from Sky, please contact us with as much detail as you can give.