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Terms of Website Use

The Skyprotect.com website (“this website”) is operated and provided by Domestic & General Insurance PLC (“DGI” “we,” “us” or “our”).


These terms govern your use of this website. Please read these terms carefully as by accessing or using this website, you indicate your acceptance of them. If you do not accept these terms, then please refrain from using this website.

Company Information and Regulatory Status

Sky UK Limited introduces Sky Protect, which is provided by Domestic & General Insurance PLC. Sky UK Limited is an introducer appointed representative of Domestic & General Insurance PLC, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Sky UK Limited (Registered in England and Wales. Company No. 02906991) has its registered office at Grant Way, Isleworth, Middlesex TW7 5QD.

Domestic & General Services Limited arranges and administers Sky Protect. You will not receive advice or recommendation from Domestic & General Services Limited, as such it is your responsibility for deciding whether the policy meets your demands and needs. You will not pay a fee for the services. Domestic & General Services Limited only offers products from Domestic & General Insurance PLC. Domestic & General Services Limited is an appointed representative of Domestic & General Insurance PLC, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. You can check that we are regulated by the Financial Conduct Authority (FCA) by visiting their website register.fca.org.uk . Domestic & General Insurance PLC's Financial Services Register Number is 202111. The registered address of both Domestic & General Services and Domestic & General Insurance PLC is Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Both companies are members of the same group.

Both companies are wholly owned subsidiaries of Domestic & General Group Holdings Limited (Registered in Jersey, company number 98460 with its registered office at 1 Waverley Place, Union Street, St. Helier, Jersey, JE1 1SG). For further information on these companies please visit www.domesticandgeneral.com.

448700443 is the VAT number of the Domestic & General Group of which Domestic & General Insurance PLC is a member.

The Sky Protect policies provided by Domestic & General Insurance PLC are covered the Financial Services Compensation Scheme. If Domestic & General Insurance PLC cannot meet its obligations to policyholders, compensation may be available to cover these obligations. The compensation provides for 90% of any claim with no upper limit. Full details are available at www.fscs.org.uk/ or by writing to them at: Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU.

Domestic & General Insurance PLC is a member of the Financial Ombudsman Service.

Accessing This Website

Access to this website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on this website and will not be liable if for any reason this website is unavailable at any time or for any period. If you are provided with a user identification code, password or other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable your identification code or password at any time if in our opinion you have failed to comply with any of the provision of these terms. You are responsible for making sure that all persons who access this website through your internet connection are aware of these terms and that they comply with them.

You must be 18 years old to use this Website.

Our site is made available free of charge. You are permitted to browse this Website and to reproduce extracts by way of printing or downloading to a hard disk for your personal use only.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly contact us.

Intellectual Property Rights

All intellectual property rights on this website including all copyright, trademarks, design right, database rights, page screens, information and material in their arrangement are owned by, or licensed to, DGI for use on this website. You are permitted to reproduce one copy, and may download extracts of any page(s) on this website for your personal use only. Our status (and that of any identified contributors) as authors of the material on this website must always be acknowledged. You may not in any way copy, distribute, alter, tamper with or otherwise use any material contained in this website except as permitted above. You may not remove any copyright or trademark notices. No logo, or image from this website may be used for any purpose whatsoever. If you print, copy or download any part of this website in breach of these terms your right to use this website will cease immediately and you must at our option destroy any copies of the materials you have made.

Sky and the Sky logo are registered trademarks of Sky UK Limited. The Skyprotect.com domain name is owned by Sky UK Limited who have licensed the use of the Skyprotect.com domain name to Domestic & General Insurance PLC.

Use Of Your Personal Details

We will process information about you in accordance with our Privacy and Cookies Policy and Sky will processes information about you in accordance with its privacy policy found at help.sky.com/articles/sky-privacy-and-cookies-notice?product=account. We ask that you carefully read both our Privacy Policy and Sky's privacy policy. By using this website you consent to such processing of this information and you warrant that all data provided by you is accurate.

No Warranty On Content

While we have taken reasonable care to check the accuracy, completeness and currency of the material contained in this website, we make no express or implied warranties or representations about any of the content of this website including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. All information is provided “as is” and we accept no responsibility for any errors or omissions within the material contained in this website.

Advice and Recommendations

The information contained on this website is provided for information only, and does not constitute any form of advice or personal recommendation on which any reliance should be placed with respect to any product offered or otherwise and we disclaim all liability and responsibility from any reliance placed on such information. You should carefully read the policy documentation and/or terms and conditions relating to any specific product or otherwise before purchasing.

Links to External Websites

This website may include links to external websites. These links are provided to help you find additional information quickly and easily. When you click on a link, you may leave this website and content controlled by us, and will be linked to the website of an external third party (“Linked Website”). We do not have any influence on the information on the Linked Website and are not liable for the content or use of the Linked Website and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Constant monitoring of the content on the Linked Website without specific indications for infringements is not reasonable for DGI; however, DGI will delete the link to a Linked Website upon receiving knowledge that illegal content or otherwise infringing content is provided on the Linked Website. We accept no liability for the content or use of these Linked Websites.


The use of cookies on this website is explained in our Privacy and Cookies Policy page.

Limitation of Liability and Disclaimer

We do not accept liability for the failure, malfunction or unavailability of this website, nor for any type of special, indirect or incidental damage or loss suffered by you (nor any loss of profits, opportunity or goodwill) as a result of your use of this website and the information you obtain from it. Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from our negligence or any other liability that cannot be excluded by law. We may suspend, withdraw, limit or cancel the use of this website at any time.

Nothing in these terms and conditions shall exclude, limit or restrict Domestic & General Insurance PLC's duties and liabilities to you under the Financial Services and Markets Act 2000 and any subsequent amending or replacement legislation which regulates the carrying out of non-investment insurance contracts or financial services business in the United Kingdom, or any conduct of business rules which DGI is bound to comply with.

Viruses, Hacking and Other Offences

You must not misuse this website by knowingly attacking it or introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server on which this website is stored or any server, computer or database connected to this website. We will not be liable for any damage caused by any attacks, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it or on any website linked to it.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Intended Audience

This website is currently intended for those who access it from within the United Kingdom (UK). It is intended for use by UK residents only and complies with appropriate UK legislation and regulation. This website is not currently available for Republic of Ireland customers.

Governing Law

This website shall be governed by and construed in accordance with the law of England and by using this website you accept that any dispute under the terms of use or arising out of the use of this website shall be subject to the exclusive jurisdiction of the English courts to which you submit.

Variation of Content

All information on this website is subject to change without notice. DGI make no commitment to have the information updated at all times. As these terms may be updated from time to time we recommend that you check these terms for any changes as each time you visit this website you will be bound by these changes. If for any reason any part of the terms is deemed to be unenforceable, then the validity of the remaining part shall not be affected. Any waiver by us of a breach of any provision of these terms shall not be deemed to be a waiver of any subsequent breach of any provision.

Transactions Concluded On This Website

All Sky Protect products purchased via this website are subject to the policy terms and conditions governing their use. These policy terms and conditions are to be read by you together with any terms provided on this website.


We believe this website achieves Conformance Level “A” of the W3C Web Content Accessibility Guidelines 2.0. and have tried to make this website as accessible as possible with any browser, including access technologies. Cascading Style Sheets and Javascript are used to enhance appearance and are required for full functionality of this website. Please let us know if you have any difficulties with a particular browser setup, and we will try to correct the problem.

Please read our Accessibility Policy for more information.

Changing Display Properties

By changing the 'resolution' setting you can make text and images look either larger or smaller all the time. This website is designed to be viewed at a screen resolution of 1024 x 768. To change the resolution on a PC with a Windows operating system, go to the 'Start' menu and select 'Settings'. When you are given further options select the 'Control Panel' folder. The 'Control Panel' folder will then appear on your screen. At this point you should select the 'Display' icon. Next click on the 'Settings' tab on the top of your page. You will see a box labelled 'Screen Resolution'. Move the slide across so that the '1024 by 768 pixels' is displayed. Finally, click on the 'OK' button. On an Apple Macintosh, you can use the Monitor & Sound Control Panel to change the resolution.

Changing Colours

If this website's colour scheme makes it difficult for you to read the text, you can change it in your browser. If you are using Microsoft Internet Explorer, click on Tools and then Internet Options. To ignore the colours and fonts specified on this website, click on the 'Accessibility' button towards the bottom of the window and check the relevant boxes. To specify your own colours for both the text and the background, click on the 'Colours' button and then uncheck the 'Use Windows Colours' box. Simply click on the 'Text' and 'Background' boxes to choose your preferred colour scheme.

PDF Files

There may be documents in Adobe Acrobat's Portable Document Format (PDF) on this website. In order to read these documents, your computer will need the 'Acrobat Reader' program, which is available free of charge. Simply go to the Adobe website, fill in a short form identifying what type of system your computer is running on and then click the 'Download' button. It is not necessary to download the program each time you wish to read a pdf file; Adobe Reader will remain stored in your computer's memory. If you have difficulty viewing the screen or reading pdf files, Adobe now has a program available which converts pdf files into html coding so that your system can read the page. The Acrobat Reader for Windows with Search and Accessibility can be downloaded from the Adobe website free of charge at www.adobe.com. You must scroll down this page until you come to the heading 'Acrobat Reader with Search and Accessibility'. You can then choose the correct version according to the type of computer and operating system you are using.

Contact Us

If you have any concerns on this website or wish to contact us you can do so by emailing info@skyprotect.com. Thank you for visiting this website.