Get the drama back on the screen
Book and track repairs for your protected devices below. Or, if you have a problem with your Sky equipment, call us free on 0800 561 4538* (even if you're not a Sky Protect Plus customer).
Help & Support
COVID-19 Update We’re continuing to provide thousands of repairs and replacements every day. The safety of our customers and engineers is important to us, so we're continuing to monitor the situation and taking the correct precautions by following the latest Government guidelines.
If you, or a member of your household have symptoms of COVID-19 or awaiting PCR test results, please book a repair when the recommended self-isolation period due to infection is over. For the most up to date advice for self-isolating please visit the NHS website.
Don’t forget, it’s quick and easy to book, track and manage your claim online in My Account
If you can‘t find the answer to your question here, please call our dedicated UK helpline on 0800 561 4457.
(Calls may be recorded and monitored for quality and training purposes. Lines open 8am – 8pm 7 days a week.)
For details of how to contact us by post or email, please see our contact page.
I need to make a claim on my Sky Protect policy
Whether your equipment or devices have been accidentally damaged or broken down, we're here to help. You can make a claim online here , or call us on 0800 561 4457. Calls may be recorded and monitored for quality and training purposes.
Who will repair my Sky equipment?
Sky Protect is the only insurance endorsed by Sky, which means we'll only send Sky engineers to your home.
Do Sky engineers visit at weekends?
Yes, Sky engineers are available for call-outs seven days a week.
Where will repairs of TVs, mobiles, laptops, tablets, game consoles and audio systems be done?
Your mobile, tablet, laptop, games console or audio system will be repaired by one of our approved engineers in a repair centre. We’ll pay for the collection and return of your gadget.
If it’s your TV that needs a repair, an engineer could also come to your home to try to fix it.
Will I pay an excess for repairs?
You will only be charged an excess when making a claim on a mobile phone, in which case there is a £75 excess. All our other policies are excess-free.
What do I need to do before sending my phone for repair?
First, you should back up your phone as it will be wiped before an engineer works on it to protect your data. We’ll send you instructions on how to do this.
Next, you’ll need to remove any security blocks, like "Find my iPhone". We recommend doing this by resetting your phone to factory settings as this also erases your data from the phone, further protecting your information.
What happens if you can’t fix my phone?
If we can’t fix it, we’ll replace it.
However, if we can’t fix your phone because any blocks haven’t been removed, we’ll return it to you so you can remove the blocks and make a new claim. If this happens, we’ll refund your excess for your initial claim.
What does the annual Sky equipment health check include?
Every year, you can get a health check on your Sky equipment to make sure it‘s set up and working properly.
Our experts will guide you through the health check over the phone, examining signal strength, LNB reboots and signal retuning.
Sky+, Sky+ HD and Sky Q customers can also get help with hard disc management issues and how to run a planner rebuild.
I’m not a Sky Protect customer but need help with my Sky equipment
If you‘ve had your Sky subscription for less than 12 months, just call Sky on 03442 414 141†.
If you‘ve had it for more than 12 months, you can get a repair and six months cover in case of any future accidents and breakdowns with Service Call Protect.
†Calls cost the basic rate per minute plus your phone company’s access charge. Calls may be recorded and monitored for quality and training purposes.