Get the drama back on the screen
Book and track repairs for your protected devices below. Or, if you have a problem with your Sky equipment, call us free on 0800 561 4538* (even if you're not a Sky Protect Plus customer).
Help & Support
COVID-19 Update We’re continuing to provide thousands of repairs and replacements every day. The safety of our customers and engineers is important to us, so we're continuing to monitor the situation and taking the correct precautions by following the latest Government guidelines.
If you, or a member of your household have symptoms of COVID-19 or awaiting PCR test results, please book a repair when the recommended self-isolation period due to infection is over. For the most up to date advice for self-isolating please visit the NHS website.
Don’t forget, it’s quick and easy to book, track and manage your claim online in My Account
If you can‘t find the answer to your question here, please call our dedicated UK helpline on 0800 561 4457.
(Calls may be recorded and monitored for quality and training purposes. Lines open 8am – 8pm 7 days a week.)
For details of how to contact us by post or email, please see our contact page.
What is Sky Protect?
Sky Protect is the only insurance endorsed by Sky. It’s provided by Domestic & General, the UK‘s leading specialist warranty provider, and developed with Sky to offer you cover to suit your needs.
When something goes wrong, you can make a claim online or call our dedicated UK helpline seven days a week. We’ll send you a Sky engineer as soon as we can, even at the weekend. And repairs won‘t cost you a penny more*. Plus, we’ll fix your product or replace it, subject to the policy’s terms and conditions.
You can also get an annual Sky equipment health check, helping to ensure everything’s set up properly and is in good working order.
*If you make a claim on your mobile phone, there will be a £75 excess.
Is Sky Protect the only insurance endorsed by Sky?
Sky Protect is provided by Domestic & General, the UK‘s leading specialist warranty provider, and developed with Sky to offer you cover to suit your needs.
Other companies can offer cover, but it’s against the law for them to say they’re Sky or contacting you with the permission of Sky. Just something to keep an eye out for.
Can I take out Sky Protect during my manufacturer's warranty?
Yes, you can. Sky Protect adds to your standard warranty by covering your Sky equipment and viewing devices against accidental damage. Then, when your manufacturer‘s warranty ends, you‘ll be covered for breakdowns and faults as well as accidental damage.
Is my Sky dish covered by Sky Protect?
Yes, it is if you have selected to cover your Sky equipment. In that case, Sky Protect also covers:
- All the Sky boxes in your home
- Your remotes
- Your Sky cabling
- Your Sky wireless router (if you have one)
- Your LNB
What is the next-day Service Pledge?
Our Service Pledge covers your core Sky equipment – your Sky boxes, Sky dish, Sky router, Sky on demand connector, cabling and remote.
Tell us about a problem by 4pm, and if we can’t fix your core Sky equipment the next day, we’ll refund you a week’s Sky TV subscription.
The pledge won't apply if you turn down an engineer's visit offered to you or are not at home for an engineer's agreed visit. Bank and public holidays are excluded, as are special heights and premises difficult to access safely, North Highlands, and Islands.
For more about the pledge please read our Service Pledge.
What is Sky Protect priority service?
As a Sky Protect customer, you have exclusive access to priority slots when you need a Sky engineer*. What's more, you also get our Service Pledge. That means, if you tell us about a problem by 4pm, we aim to repair or replace your core Sky equipment the next day or you'll get a Sky subscription refund.
*Excludes special heights and premises difficult to access safely, North Highlands and Islands.
What viewing devices can I add to my Sky Protect policy?
With Sky Protect, you can cover TVs, mobiles, games consoles, laptops, tablets and audio system. They just need to have cost less than £2,000 when new and be working properly. If you’re covering a mobile, it also must be no more than five years old.
How many devices can I cover?
You can cover up to nine devices on your Sky Protect policy, including TVs, mobiles, games consoles, laptops, tablets or audio systems. If you want, you can use one device slot to cover your Sky equipment.
What does Sky Protect cover my mobile for?
Your Sky Protect policy gives you access to expert engineers who will repair or replace your mobile if:
- Its screen breaks
- It suffers liquid damage
- It breaks down
- An accident stops it working properly
Plus, you’re covered if any of the above happens anywhere in the world. So, if you’re on holiday and drop your protected mobile, you can get it repaired through your Sky Protect policy when you get home.
What consoles can I cover?
You can add any of the following to your Sky Protect policy, as long as it cost less than £2,000 when new and is in good working order:
- PlayStation 3, PlayStation 4, PlayStation 5 & PlayStation 5 Digital
- XBOX 360/One, XBOX Series S & XBOX Series X
- Nintendo Switch
How much is Sky Protect?
You can get continuous Sky Protect cover from £9 a month. This insures 3 devices and you can cover TVs, mobiles, games consoles, laptops, tablets or audio systems. You can even use one of your device slots to cover your Sky equipment instead. For Q customers who want to include their equipment in the policy, you get an extra device slot for £9 a month. You can also add more devices to your policy for £3 a month each.
How can I pay for my policy?
You'll pay for your Sky Protect policy by Direct Debit. Your Sky Protect Direct Debit will be separate from your Sky subscription payments.
Does the price of my policy increase if I have more than one repair?
No. Sky Protect covers you for as many repairs as you need. And if we can’t fix it, we’ll replace it at no extra cost.
The only time your premiums might increase is when you renew your policy or if you add more devices to it, but we’ll always tell you exactly what you’ll be paying.
Will I have to pay an excess?
You will only be charged an excess when making a claim on a mobile phone, in which case there is a £75 excess. All our other policies are excess-free.
Is there a maximum age or cost for my mobile?
Mobile phones must be no more than 5 years old and cost less than £2,000 when new.
What if I bought my phone from an auction site?
As long as your phone is within the age and cost limits, and doesn’t have any unauthorised modifications, you can cover it.
Do I need proof of purchase for my mobile?
No, all you need is your IMEI number, which you can get by dialling *#06# from your phone.
Where do I find my IMEI number?
You can get your IMEI number by dialling *#06# from your phone. If you’re making a claim and your phone is no longer working, you can also find the IMEI number under the battery if it’s removable or printed on the SIM tray.
I want to get Sky Protect
You can buy Sky Protect online. Just tell us the devices you want to add to your policy (up to eight devices including TVs, mobiles, games consoles, laptops, tablets or audio systems) and if you want to cover your Sky equipment by clicking here.
Can I cover my mobile against loss and theft?
Yes, you can. If you include your mobile as a device in your Sky Protect policy, you'll be given the option to add protection against loss and theft for £5 extra a month.