Before you buy

If you have Sky Protect Mobile Insurance, a £75 or £100 excess (depending on the price of your mobile) is applied for all mobile phone claims. If you have Sky Protect Device insurance, a £75 excess is applied for all mobile phone claims only. If you have Sky Connected insurance, a £25, £50, £100 or £150 excess applies (dependent on the device).

Sky Protect Device Insurance is from Domestic & General, the UK‘s leading specialist warranty provider. It's been developed with Sky to give you the cover you need.

Other companies can offer cover, but it’s against the law for them to say they’re Sky or contacting you with the permission of Sky. Just something to keep an eye out for.

Yes, you can. Sky Protect Device Insurance adds to your standard warranty by covering your Sky equipment and viewing devices against accidental damage. Then, when your manufacturer‘s warranty ends, you‘ll be covered for breakdowns and faults as well as accidental damage.

Yes it is, as long as you’ve chosen to cover your Sky equipment. In that case, Sky Protect Device Insurance also covers:

• All the Sky boxes in your home
• Your remotes
• Your Sky cabling
• Your Sky wireless router (if you have one)
• Your LNB

Our Service Pledge covers your core Sky equipment – your Sky boxes, Sky dish, Sky router, Sky on demand connector, cabling and remote.

Tell us about a problem by 4pm, and if we can’t fix your core Sky equipment the next day, we’ll refund you a week’s Sky TV subscription.

The pledge won't apply if you turn down an engineer's visit offered to you or are not at home for an engineer's agreed visit. It also excludes bank and public holidays, premises with special heights or those difficult to access safely, and the North Highlands, and Islands of Scotland.

For more about the pledge please read our Service Pledge.

As a Sky Protect Device Insurance customer, you have exclusive access to priority slots when you need a Sky engineer*. You also get our Service Pledge. Tell us about a problem by 4pm and we aim to repair or replace your core Sky equipment the next day, or you'll get a Sky subscription refund.

*Excludes premises with special heights or those difficult to access safely, and the North Highlands, and Islands of Scotland.

With Sky Protect Device Insurance, you can cover TVs, mobiles, games consoles, laptops, tablets and audio systems. They just need to have cost less than £2,000 when new and be working properly. If you’re covering a mobile, it also must be no more than five years old.

You can cover up to nine devices on your Sky Protect Device Insurance policy, including TVs, mobiles, games consoles, laptops, tablets or audio systems. If you want, you can use one device slot to cover your Sky equipment.

Your Sky Protect Device Insurance policy gives you access to expert engineers who will repair or replace your mobile if:

• Its screen breaks
• It suffers liquid damage
• It breaks down
• An accident stops it working properly

You’re also covered if any of the above happens anywhere in the world. So, if you’re on holiday and drop your protected mobile, you can get it repaired through your Sky Protect Device Insurance policy when you get home.

You can add any of the following consoles to your Sky Protect Device Insurance policy, as long as it cost less than £2,000 when new and is in good working order:

• PlayStation 3, PlayStation 4, PlayStation 5 & PlayStation 5 Digital
• XBOX 360/One, XBOX Series S & XBOX Series X
• Nintendo Switch

You can get continuous Sky Protect Device Insurance cover from £10 a month. This insures three devices and you can cover TVs, mobiles, games consoles, laptops, tablets or audio systems. You can even use one of your device slots to cover your Sky equipment instead. If you’ve got Sky Q you can include that equipment in your policy and get an extra device slot for £10 a month. You can also add more devices to your policy for £4 a month each.

Build your cover

You'll pay for your Sky Protect Device Insurance policy by Direct Debit. Your Sky Protect Device Insurance Direct Debit will be separate from your Sky subscription payments.

No. Sky Protect Device Insurance covers you for as many repairs as you need. And if we can’t fix it, we’ll replace it at no extra cost.

The only time your premiums might increase is when you renew your policy or if you add more devices to it, but we’ll always tell you exactly what you’ll be paying.

If you have Sky Protect Mobile Insurance, a £75 or £100 excess (depending on the price of your mobile) is applied for all mobile phone claims. If you have Sky Protect Device insurance, a £75 excess is applied for all mobile phone claims only. If you have Sky Connected insurance, a £25, £50, £100 or £150 excess applies (dependent on the device).

Mobile phones must be no more than five years old and cost less than £2,000 when new.

As long as your phone is within the age and cost limits, and doesn’t have any unauthorised modifications, you can cover it.

No, all you need is your IMEI number, which you can get by dialling *#06# from your phone.

You can get your IMEI number by dialling *#06# from your phone. If you’re making a claim and your phone is no longer working, you can also find the IMEI number under the battery if it’s removable or printed on the SIM tray.

You can buy Sky Protect Device Insurance online. Just tell us the devices you want to add to your policy (up to eight devices including TVs, mobiles, games consoles, laptops, tablets or audio systems) and if you want to cover your Sky equipment by clicking here.