Get the drama back on the screen
Book and track repairs for your protected devices below. Or, if you have a problem with your Sky equipment, call us free on 0800 561 4538* (even if you're not a Sky Protect Plus customer).
Repair your Sky equipment
Call 0800 561 4538*
*Calls may be recorded and monitored for quality and training purposes.
Help & Support
COVID-19 Update We’re continuing to provide thousands of repairs and replacements every day. The safety of our customers and engineers is important to us, so we're continuing to monitor the situation and taking the correct precautions by following the latest Government guidelines.
If you, or a member of your household have symptoms of COVID-19 or awaiting PCR test results, please book a repair when the recommended self-isolation period due to infection is over. For the most up to date advice for self-isolating please visit the NHS website.
Don’t forget, it’s quick and easy to book, track and manage your claim online in My Account
If you can‘t find the answer to your question here, please call our dedicated UK helpline on 0800 561 4457.
(Calls may be recorded and monitored for quality and training purposes. Lines open 8am – 8pm 7 days a week.)
For details of how to contact us by post or email, please see our contact page.
From problems with your Sky box to trouble with your remote, check out the handy troubleshooting tips below for simple solutions.
We’ve included the most common equipment problems, but if you can’t find the answer you need, try the Help & Support section of the Sky website.
How do I find my Sky PIN?
Your Sky TV PIN is a four-digit code that lets you access age restricted content, interactive services and Sky Store movies. It also lets you set up parental controls on your Sky box.
If you don’t know your PIN, please read the PIN help & support information on the Sky website.
Problems with your TV picture
If something‘s wrong with your Sky box, TV set or connections you may see:
- A plain or multi-coloured screen with no picture at all
- A rolling or jumping picture
- Programmes that should be in colour showing in black and white
- Blurred or frozen images on the screen
- Moving white dots or interference
- Picture blocking (‘blocky’ or pixelated picture, image split into rectangular shapes)
To find possible solutions for these problems, please read the picture troubleshooting information on the Sky website.
What does the message ‘No satellite signal is being received' mean?
This could be due to bad weather, damage to your Sky dish, or something blocking the signal.
To find the cause and fix the problem, please use the satellite signal diagnostic tool on the Sky website.
I keep getting onscreen error messages when using record or playback
Your Sky box will occasionally let you know a recording has failed and will display a message telling you why. To find out how you can avoid these problems, please read the recordings and planner help & support information on the Sky website.
My Sky box is stuck on standby
If your Sky box is stuck on standby, or has a continuous or flickering red or amber light, there are a few things you can do to fix the problem.
For a step-by-step guide, please read the standby help & support information on the Sky website.
Replacing Sky tvLINK
Please note Sky tvLINKs are no longer manufactured by Sky and we are unable to replace them. But if you’re having issues with your tvLINK, we may still be able to resolve your problem over the phone. Just call 0800 561 4457.