Other FAQs

Sky Protect is the only insurance endorsed by Sky. And it‘s provided by Domestic & General, the UK‘s leading specialist warranty provider. If any of your Sky equipment breaks down or gets accidentally damaged, Sky Protect will get you up and running again at no extra cost. It covers your minidish, remotes, cabling, Sky wireless router, wireless connector and Sky boxes.

If something goes wrong, you can call our dedicated UK technical helpline seven days a week. We‘ll send you a We’ll send you a Sky-approved engineer as soon as we can, even at the weekend. Repairs won‘t cost you a penny more, and if we can‘t fix it we‘ll replace it*.

You'll also be able to request an annual Sky equipment healthcheck too. This will help to make sure it‘s set up properly and is in good working order.

Get a quote today.

Sky Protect is the only insurance that is endorsed by Sky and operates under the Sky brand name. Sky Protect is provided by Domestic & General Insurance PLC.

Other companies can offer you cover for your digital satellite equipment. It is against the law for them to say that they are Sky or that they‘re contacting you with permission from Sky, just something to keep an eye out for.

Yes you can. Sky Protect complements your manufacturer‘s warranty by covering your equipment against accidental damage. Once your manufacturer‘s warranty has come to an end you‘ll also get a further full year‘s cover against breakdown and accidental damage.

Get a quote today.

• An unlimited number of Sky boxes in your home**
• Minidish
• Remote(s)
• All associated Sky cabling
• Sky wireless router (if you have one)
• LNB
• tvLINK
• Wireless Connector

The price of Sky Protect depends on the type of your main Sky box. The prices below include all relevant taxes.

• Standard Sky box - from £69^{^}
  or 12 x Monthly Payments £5.75^{^}
• Sky+ box - from £99
  or 12 x Monthly Payments £8.25
• Sky+HD box - from £99
  or 12 x Monthly Payments £8.25

Get a quote today

^Price may vary depending on the age of the box. The £5.75 per month/£69.00 one-off price is for cover for a Sky Standard box aged 13 to 35 months.

Sky Protect looks after all the boxes in your home provided they are all registered to the same Sky account. The extra boxes are protected at no extra cost. It doesn‘t matter if you have the boxes when you first take out Sky Protect or if you add them in the future.

Every year, you can request an annual healthcheck on your Sky equipment to make sure it‘s set up properly and is in good working order.

Our technical helpline experts will guide you through a variety of recommended remote resolution processes. These will help with checking signal strength, LNB reboots and signal retuning.

Sky+,Sky+HD and Sky+HD 1TB customers can also get help with hard disc management issues and how to run a planner rebuild.

You can pay for your Sky Protect policy by Direct Debit or credit/debit card.

Please note that the Sky Protect Direct Debit is separate from your Sky subscription payments.

If you‘ve recently received a Sky Protect offer in the post, click here to take it up.

For a quote, click here

No. Sky Protect covers you for as many repairs as you need at no extra cost.

If you have a problem with your Sky equipment, try our simple troubleshooting tips. If that doesn’t help, you can book a Sky-approved engineer by calling 08444 810 328^†.

All information exchanged online is encrypted using SSL software and we make every effort to keep your personal information confidential. The site uses Thawte's Digital IDs for the best possible protection for our customers.

All customer data we collect is protected against unauthorised access. We‘re committed to providing a fraud-free customer website.

Yes. Sky Protect is the only insurance endorsed by Sky. You can rest assured that we will only send Sky-approved engineers to your home to solve any problems you may have.

Yes. Did you know Sky Protect also covers:

• An unlimited number of Sky boxes in your home^{^}
• Remote(s)
• All associated Sky cabling
• Sky wireless router (if you have one)
• LNB
• tvLINK
• Wireless Connector

^There is no limit to the number of Sky boxes you can register provided the boxes are all registered to the same account.

Yes. Engineers are available for call-outs seven days a week, even at the weekends*.

No. All costs are included in the price of Sky Protect. There‘s no hidden insurance excess or additional call-out charges.

Buy Sky Protect online today here or call 08444 810 328^†.

Whether your equipment has been accidentally damaged or broken down completely, help is only a phone call away. Call us on 08444 810 328^†.

If you‘re still within the first 12 months of your Sky subscription contract, just call Sky on 08442 414 141^†. If you‘re outside the first 12 months of your Sky subscription contract, you can still take out Sky Protect and get a repair at the same time. Call 08442 414 141^† for more information.

If you‘re concerned about mail or phone calls you may have received from someone claiming to be from Sky, please let us know.

Your feedback is important to us and we want to hear what you think about Sky Protect. Give us your feedback.

Give us a call on 08444 810 328^†. If you provide your name and policy number, we'll be able to confirm whether you have a Sky Protect policy.

We‘re committed to providing a level of service that makes our customers happy. But if there's anything you're unhappy with, let us know and we'll do our best to put things right.

For information about our complaints process, please click here

We really hope we haven‘t let you down. If there's anything we can do to improve your experience, please don't hesitate to let us know. If you‘d still like to cancel your policy, call 08444 810 328^†

If you haven't found what you're looking for, give us a call on 08444 810 328^† and we'll do our best to answer your your questions.

Or write to us at:

Sky Protect Customer Care Department
Domestic & General Insurance PLC
Leicester House
17 Leicester Street
Bedworth
Warwickshire
CV12 8JP