No, if you upgrade your box we'll automatically upgrade you for the rest of your Sky Protect policy without changing the price.
We tailor the cost of our policies according to the type and age of your main Sky box. If you upgrade your box you may find the price of your policy goes up when you renew. But don't worry, we won‘t charge you anything extra until you renew. We'll notify you of any changes in the price of your policy before they take effect and your cancellation rights will remain unchanged.
Is the postcode different?
You need to use the postcode as it‘s written on your letter. If your postcode is incorrect, use this one for now, and then you'll be able to edit your details once you are in the system.
Have you typed a number instead of a letter?
As a rule, the first three or four characters of your unique reference/policy number can be letters or numbers. The last seven characters are always numbers.
Is the space in your reference/policy number causing a problem?
Try entering your number with and without the space.
Are you using the reference/policy number from your Sky letter?
This unique reference/policy number refers to Sky Protect only, not any other appliance or communication you may have received.
If you‘re still having problems please call us on 08444 810 328†
You can also contact us here or write to us at:
Domestic & General Insurance PLC
17 Leicester Street
If you have your policy number handy then please quote this at the same time.
Sky Protect covers all the Sky boxes in your home provided they are all registered to the same Sky account. The price you pay depends on the type and age of your main box.
Please give us a call on 08444 810 328†and we‘ll send you another copy of your documents.
Call our friendly
08444 810 328†
or contact us online